Return & Refund Policy

Last updated: July 24, 2025

1. Return Window

Customers have 30 days from the delivery date to request a return. Products must be unopened, unused, and in their original packaging. For more details, see our Terms of Service.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or partially used products
• Gift cards
• Digital downloads or e-books
• Items labeled as final sale
• Personal care or health products that have been opened

3. How to Start a Return

To request a return, please contact our support team or email [email protected]. Include your order number, reason for return, and photos (if applicable).

4. Refund Process

Once we receive and inspect the returned items, refunds are issued to your original payment method within 5–10 business days.

• Shipping charges are non-refundable
• Return shipping is the customer’s responsibility unless the product was defective or incorrect

5. Damaged or Incorrect Items

If you received a damaged or wrong product, notify us within 7 days of delivery. We will arrange a replacement or full refund. See our Shipping Policy for details.

6. Exchanges

Exchanges are available only for defective or damaged items. Please contact us for assistance.

7. Missing Refunds

If you haven’t received your refund, first check your bank and credit card provider. If the issue continues, reach out to us for further help.

8. Contact Information

Questions about this Return & Refund Policy? We’re here to help:

Email: [email protected]

Address: 325 Front Street West, Suite 400, Toronto, ON M5V 2Y1, Canada